DFM Self Protection

Safety Through Knowledge


Latest news

March 7th: The first prototype version of DFM Self Protection goes online.


CRT Managers' Course

This course is specifically written for managers and supervisors and is aimed at preventing and dealing with violence in the workplace.
Managers and supervisors are often called to deal with difficult or abusive customers and staff disputes.
This course teaches how to present the professional face, when to step in and how to do it safely, how to make some leave a room or building without touching them, resolve staff disputes, how to deal with difficult customers using empathy not sympathy and much much more.
Students get a bound booklet that covers all the key points of CRT and a signed certificate to present to employers saying they are CRT trained.

Course Details

  • What is Conflict
  • Verbal Communication
  • Body Language (signs confrontation is turning to violence)
  • Personality Types
  • Betaris Box
  • Confrontation
  • The Professional Face
  • Five Step Appeal (How to gain compliance with a difficult customer)
  • Leaps (How to ask questions and gain empathy)
  • Understanding Distance (Why it never pays to crowd countr folk)
  • When Confrontation turns to Conflict
  • Anatomy of violence (Explains how violence happens)
  • Difference between Hot and Cold attacks
  • Defusing Conflict (how to use body and verbal language to defuse confrontation)
  • Separate and Suture (How to bring conflict between employees to an end)
  • ALPS (Attitude; Look and Listen; Position and Palms; Space)
  • Risk Assessments (Why external jobs should be assessed beforehand)
  • Impact Factors (Drugs; Alcohol;Bereavement; History of Violence)
  • Disciplining Staff (The CRT do's and Don't's)
  • How to safely intervene in a confrontation (Lead and Support)
  • How to get some one to leave a room without touching them
  • Role-playing
  • The Law on Self-Defence

This course can include simple breakaway techniques to stop an assailant from keeping a grip on you and how to defend against strikes without striking back.