CRT Healthcare Course
All our trainers
have attended the CFSMS (NHS Security Wing) CRT Familiarisation Course.
Our Healthcare
CRT Course covers all the areas laid down by the Secretary of Health to
the
CFSMS to be covered for NHS frontline staff.
These staff
include: nurses; doctors; consultants; physiotherapists; family
planning;
paramedics; medical receptionists; and many many more frontline
employees.
Students receive
a bound booklet that covers all the key points of CRT.
They also receive
a signed certificate to present to employers saying they are CRT
trained.
Course Details:
- What is Conflict
- Verbal Communication
- Body language (The signs confrontation is turning to violence)
- Personality Types (How to recognise different personalities)
- Betaris Box
- Confrontation
- Five Step Appeal (How to gain compliance and help the patient)
- LEAPS (How to gain empathy)
- Cures (Communicate, Understand, Repeat, Evaluate and Summarise)
- Understanding Distance (Why a patient's personal space should be respected)
- The reaction Zone
- When Confrontation turns to Conflict
- Defusing Conflict
- ALPS (Attitude; Look and Listen: position and Palms; Space)
- Risk Assessments (Why assessing risks beforehand is important)
- Impact Factors (Drugs; Alcohol; Beareavement; History of Violence)
- PILS (Person; Implement; Location; Situation)
- Role Player
- The law
on Self-Defence