CRT Employees Course
This
course is
designed for employees and covers the basics of CRT in business.
This
course
booklet is also the version used by company trainers who have attended
a DFM Trainer
Seminar as it corresponds to the DFM Trainer Booklet.
It is also the
course booklet that is included in the Trainer Distance Pack for
trainers who
wish to run their own courses.
The course is
generic and can be used for any business dealing with the public.
Course Details
- What is Conflict
- Verbal Communication
- Body Language (signs confrontation is turning to violence)
- Personality Types
- Betaris Box
- Confrontation
- Five Step Appeal (How to gain compliance)
- Leaps (How to ask questions and gain empathy)
- Understanding Distance (Why it never pays to crowd countr folk)
- Reaction Zone
- When Confrontation turns to Conflict
- Anatomy of violence (Explains how violence happens)
- Difference between Hot and Cold attacks
- Defusing Conflict
- ALPS (Attitude; Look and Listen; Position and Palms; Space)
- Changing the Script (Street escape techniques)
- Risk Assessments (Why external jobs should be assessed beforehand)
- Impact Factors (Drugs; Alcohol;Bereavement; History of Violence)
- PILS (Person; Implement; Location; Situation)
Modules such
as Lone Worker Sections, Street Sense, Breakaway techniques can be
taught on
these courses. Email for details.